In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. Through discussion and interactive exercises, you will discover details of Field Service Lightning functionality, what you need to know prior to setting it up, and the steps required to successfully implement it.
There are no prerequisites for this course.
This course is recommended for Implementation Consultants and Salesforce Administrators either working with, or for, organizations deploying Field Service Lightning. You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this course.
In this course, students learn how to:
Welcome to AW Computing
Set Up FSL – Initial Configuration
Plan for FSL
Set Up FSL – Main Elements
Set Up FSL – Scheduling and Policies
Set Up FSL – Contractors
Explore the Dispatcher Console
Go Mobile with Field Technicians
Review and Resources
The Salesforce Field Service Lightning Consultant credential is designed for individuals who have proven experience with the administration and configuration of Salesforce and are capable of consulting with customers on field service operations.
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