Get Started with Communities in Lightning Experience (ADX271)

Course Modality

Instructor-led (classroom)

Course Level

Beginner

Course Time

1 day

Course Language

English

Course Overview

Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation. The course provides an overview of the exam objectives to help support you on your journey towards passing the Salesforce Community Cloud Consultant Certification exam.

Prerequisites

No prerequisites needed

Intended Audience

This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.

Why The DataTech Labs ?

Self-Paced Online Video

A 360-degree learning approach that you can adapt to your learning style

Engage and learn more with these live and highly-interactive classes alongside your peers

24/7 Teaching Assistance

24/7 Teaching Assistance Keep engaged with integrated teaching

Online Practice Labs

Projects provide you with sample work to show prospective employers.

Applied Projects

Real-world projects relevant to what you’re learning throughout the program

Learner Social Forums

A support team focused on helping you succeed alongside a peer community

Skill Covered

In this course, students learn how to:

Enable communities in your organization.
Describe the capabilities of communities and how they work.
Create a new community for partner sales.
Create a community for self-service support.
Measure a community’s success using dashboards.
Keep the community active and engaged with native tools.

Get In Touch

Course Curriculum

Module 1:

Exam Overview

Exam Topics
Exam Logistics

Module 2:

What are Communities and How Do They Work

Module 3:

Security and Customization

Community Limits, Licensing, and Users
Experience Builder
Mobility Access
Multilingual Setup

Module 4:

Self-Service Communities

Self-Service/Public Communities
More Experience Builder
Data Categories and Knowledge
Build a Community Using the Customer Service Template
CMS Content
Lightning Templates

Module 5:

Measuring Success

Measuring Success
Install Community Dashboards and Insights

Module 6:

Keeping the Community Active and Engaged

Engagement
Moderation
Reputation
Knowledgeable People