Instructor-led (classroom)
Advanced
5 days
English
This five-day instructor-led class takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. As part of the hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
This course can assist you in preparation for Exam 74-338: Lync 2013 Depth Support Engineer.
After completing this course, students will be able to:
This course is intended for the following audience:
A 360-degree learning approach that you can adapt to your learning style
Engage and learn more with these live and highly-interactive classes alongside your peers
24/7 Teaching Assistance Keep engaged with integrated teaching
Projects provide you with sample work to show prospective employers.
Real-world projects relevant to what you’re learning throughout the program
A support team focused on helping you succeed alongside a peer community
After completing this course, students will be able to:
Reviewing Lync Server 2013 Architecture
This module explains how to analyze the Lync Server 2013 infrastructure to assist in troubleshooting configuration and installation issues. It also describes how to recognize DNS and certificate configuration issues. Additionally, it explores SQL database troubleshooting.
Lessons
Lync Server 2013 Architecture Dependencies
Microsoft Supported Architectures
Name Resolution and Certificates
Database Management and SQL High Availability
Advanced Role Based Access Control Assignment
Lab : Introduction to Contoso’s Environment
Lab : Troubleshooting Lync 2013 Dependencies
After completing module 1, students will be able to:
Troubleshoot the installation process
Identify deviations from supported architectures
Troubleshoot advanced enterprise DNS issues
Analyze and troubleshoot certificate issues
Troubleshoot SQL database issues
Analyze the state of an SQL mirror and perform failover and failback
Developing a Depth Support Toolkit
This module explains how to use the tools that Microsoft has provided to analyze and troubleshoot a Lync Server 2013 infrastructure.
Lessons
Logging
Network and Media Traffic Analysis
Lync Server Control Panel
Lync Server 2013 Resource Kit and Debugging Tools
Built-in Server Tools
SIP Primer
Lab : Using Depth Support Tools
After completing module 2, students will be able to:
Use the built-in logging tools for Lync Server 2013, including Centralized Logging Service
Identify the correct CLS scenario related to a problem
Analyze logging data using Snooper
Analyze and evaluate network traffic using Microsoft Network Monitor
Troubleshoot failing media establishment between endpoints
Identify tools included with Lync Server 2013 Resource Kit and Lync 2013 Debugging Tools
Analyze Lync Server 2013 and Lync 2013 event logs
Identify problems using Event Viewer
Troubleshooting Client Authentication, Persistent Chat, and Presence
This module explains how to troubleshoot Lync authentication. It also describes how to analyze and resolve issues with Persistent Chat, Presence, and Address Book related issues.
Lessons
Client Issues
Persistent Chat
Presence and Address Book Issues
Archiving Issues
VDI Issues
Lab : Troubleshooting Lync Client Access
Lab : Troubleshooting Client-Related Issues
After completing module 3, students will be able to:
Troubleshoot sign in and client authentication
Troubleshoot client policy
Troubleshoot Persistent Chat clients and services
Resolve unexpected presence states and Address Book issues
Understand and troubleshoot the VDI plugin
Troubleshooting Remote Connectivity
This module explains how t
o troubleshoot federation, including XMPP, Skype, and Public IM Connectivity. It also describes appropriate external port configurations and how to analyze and troubleshoot external connection issues, as well as common Edge and reverse proxy misconfigurations.
Lessons
Edge Remote Connectivity
Federation
Reverse Proxy
Mobile Devices
Port Configuration
Remote Connectivity Testing
Lab : Troubleshooting Edge Connectivity
Lab : Troubleshooting Reverse Proxy
After completing module 4, students will be able to:
Troubleshoot Edge configuration and remote connectivity problems
Troubleshoot open, direct, and enhanced federation
Troubleshoot reverse proxy
Troubleshoot mobile device settings
Configure and troubleshoot firewall port issues
Describe and use remote connectivity tools
Troubleshooting Conferencing
This module explains how to troubleshoot the conferencing life cycle, including MCU health, the join launcher, and Lync Web App. It also describes troubleshooting external conferencing data problems.
Lessons
Core Conferencing Modalities
Configuration  of Office Web Apps Server
Conferencing Life Cycle
Conferencing Data
Lync Room System
Lab : Troubleshooting Conferencing
After completing module 5, students will be able to:
Describe core conferencing modalities
Troubleshoot Office Web Apps issues
Troubleshoot application sharing issues
Analyze bandwidth requirements
Describe Lync Room System and potential issues
Troubleshooting Enterprise Voice Configuration Issues
This module explains how to analyze dial plans, routes, PSTN usages, session management, and media bypass in order to resolve call issues. Additionally, problems with call setup and teardown will be analyzed and resolved.
Lessons
Enterprise Voice Configuration
Call Setup and Teardown
Connection to External Telephony Systems
Lab : Troubleshooting Dial Plans, Routing and Trunks
After completing module 6, students will be able to:
Troubleshoot Voice configuration
Troubleshoot call setup and teardown
Troubleshoot gateway and trunk configurations, including PBX integration and PSTN
Analyzing and Troubleshooting Enterprise Voice Call Quality
This module explains how to review quality of experience logs and analyze call flow and network bandwidth to evaluate and resolve call quality issues. Additionally this module will provide detail on troubleshooting the Lync Features that facilitate bandwidth management such as CAC and QoE.
Lessons
Voice Quality Issues
UC Devices and Peripherals
Lab : Troubleshooting Voice Quality and Network Traffic Issues
After completing module 7, students will be able to:
Troubleshoot Voice quality issues
Identify key thresholds for call quality
Troubleshoot CAC policy misconfigurations
Troubleshoot QoS misconfigurations
Troubleshoot UC devices and peripherals
Configure SCOM to work with Lync Server
Analyzing and Troubleshooting Enterprise Voice Applications
This module explains how to troubleshoot each of the Voice applications used with Lync Server 2013.
Lessons
Call Park Service
Troubleshooting Response Groups
Announcement Service
Lab : Troubleshooting Enterprise Voice Applications
After completing module 8, students will be able to:
Describe supported configurations for Call Park Service
Troubleshoot Response Group issues
Configure Announcement Service and unassigned numbers
Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
This module explains how to troubleshoot High Availability, Disaster Recovery and Voice Resilience features in Lync Server 2013.
Lessons
Supported Lync Server 2013 High Availability Configurations
Load Balancing Web Services
Setting Appropriate Disaster Recovery Expectations
Lab : Deploying HA and DR and Troubleshooting Voice Resiliency
After completing module 9, students will be able to:
Identify supported HA and DR topologies
Describe supported topology for HLB
Troubleshoot HLB configurations
Troubleshooting Exchange and SharePoint Integration
This module explains how to troubleshoot Lync Server 2013 integration with Exchange Server 2013. Additionally, it describes how to troubleshoot integration with SharePoint Server 2013.
Lessons
Exchange 2013 Unified Messaging
Unified Contacts Store
Archiving and Compliance
SharePoint 2013 Site Mailboxes
SharePoint 2013 eDiscovery
Lab : Troubleshoot Lync Server Integration Issues
After completing module 10, students will be able to:
Identify Exchange UM problems
Troubleshoot integration issues with Exchange
Troubleshoot integration issues with SharePoint
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