50524-A: Installing and Configuring Service Level Dashboard

Course Modality

Instructor-led (classroom)

Course Level

Intermediate

Course Time

2 days

Course Language

English

Course Overview

This two-day instructor-led course provides students with the knowledge and skills to create Service Level Dashboards to monitor the Service Level Objectives defined in System Center Operations Manager 2007 R2.

Prerequisites

Before attending this course, students must have:

  • Understanding of SharePoint Services 3.0.
  • Understanding of System Center Operations Manager 2007 R2.
  • Understanding of Service Level Agreements.

Intended Audience

This course is intended for IT Professionals responsible for building dashboard representations of Service Level Agreements.

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Skill Covered

After completing this course, students will be able to:

  • Configure objects within System Center Operations Manager 2007 R2 to support Service Level Objectives.
  • Create Service Level Objectives within System Center Operations Manager 2007 R2.
  • Install and configure Service Level Desktop 2.0.
  • Configure settings and permissions on the Service Level Desktop.
  • Create new Service Level Desktop sites and site collections.

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Course Curriculum

What is the Service Level Dashboard

This module explains what the Service Level Dashboard is and how it functions within the System Center Operations Manager 2007 R2 Management Group.

Lessons

  • Service Level Dashboard Overview
  • System Center Operations Manager 2007 R2
  • Windows SharePoint Services 3.0 SP1
  • Web Parts
  • Service Level Dashboard Audience

After completing this module, students will be able to:

  • Understand what the Service Level Dashboard is
  • Understand the System Center Operations Manager 2007 R2 requirements
  • Understand the Windows SharePoint Services 3.0 SP1 requirements
  • Understand what Web Parts are

Configuring System Center Operations Manager 2007 R2

This module explains how to Configure System Center Operations Manager 2007 R2 to support the Service Level Desktop.

Lessons

  • Management Pack Components
  • Service Level Objectives

Lab : Creating a Group

Lab : Creating Availability Service Level Objective

Lab : Creating Service Level Objectives

After completing this module, students will be able to:

  • Explain the tie-in between System Center Operations Manager 2007 R2 and Service Level Dashboard.
  • Explain what a Service Level Objective is.

 

Installing Service Level Dashboard

This module explains how to install the Service Level Dashboard.

Lessons

  • Prerequisites
  • Installing the Service Level Dashboard

Lab : Installing the Service Level Dashboard

After completing this module, students will be able to:

    • Explain how to install the Service Level Dashboard
    • Successfully install the Service Level Dashboard

Configuring the Service Level Dashboard

This module explains how to install the Service Level Dashboard.

Lessons

  • Configuring the Initial Dashboard Settings
  • Granting Permissions
  • Creating Additional Service Level Dashboard Sites

Lab : Configuring Initial Dashboard Settings

Lab : Viewing and Changing the Display

Lab : Creating a New Site

Lab : Creating a New Site Collection

After completing this module, students will be able to:

  • Perform initial configuration tasks
  • Alter the display of information
  • Configure permissions for users

Create new sites and site collections

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